1. The short version
- We don't sell your information.
- We don't use it for ads.
- Outside AI companies never train on your data. Reyn trains its own AI only on data with identifying details removed.
- Your agent sees only what's listed in section 4.
- You can download or delete everything at any time.
2. Who we are
Reyn is run by HouseOS, Inc., a Delaware corporation. This policy covers reynhome.app, my.reynhome.app and the emails and texts we send.
3. What we collect
| What | Examples | Where it comes from |
|---|---|---|
| Account details | Name, email, phone, role (homeowner, agent or brokerage) | You, or your agent when they set up your gift |
| Home details | Address, year built, size, systems, appliances, maintenance history | You, your agent, and public property records |
| Documents and photos | Inspection reports, closing papers, warranties, receipts, appliance label photos | You or your agent |
| What you ask and tap | Questions to Ask Reyn, "thinking of selling" taps, messages to your agent | You |
| Agent details | License state, brokerage, photo, pros you recommend, billing status | Agents |
| Payment details | Card type and last four digits only | Stripe, for agents who pay |
| Usage details | Pages viewed, device and browser, approximate location from your IP address | Collected automatically |
| Contact form | Name, email, topic, message | You, on reynhome.app |
Documents can contain names, addresses, prices and findings about your home's condition. Don't upload Social Security numbers, bank account details or ID cards. Reyn doesn't need them.
4. What your agent sees
If an agent gifted you Reyn, they can see the home's details, systems and inspection findings, the documents they added, your Home score in the reports they send you, when you last used Reyn, anything you send them, and the selling, buying or refinancing taps you make. Once their sponsorship ends, they no longer see your home's records. They can't see your questions to Ask Reyn or documents you add yourself. Your brokerage sees only your name, your agent, and whether and when you claimed your home.
How you first heard from us. If an agent gifted you Reyn, they gave us your name, contact details, address and some home documents so we could set up your gift. Until you sign up, we use that only to set up the gift and send you the invitation, plus up to 2 reminders by email. Click "No thanks" in the email, or leave the gift unclaimed for 12 months, and we delete it. We keep the agent's gift-consent record after a gift is deleted, as proof of what the agent agreed to.
5. How we use it
- To run Reyn: build your home record, turn your inspection report into a plan, send reminders and monthly reports, answer questions and suggest pros.
- To sign you in and keep accounts secure.
- To bill agents.
- To answer support requests.
- To improve Reyn, using data with names and addresses removed.
- To follow the law and enforce our terms.
6. AI
Reyn sends your documents, photos, questions and the parts of your home record needed to answer them to AI providers. They read, sort and answer.
- Google Gemini: reads documents, answers Ask Reyn, and searches the web when a question needs it.
- Anthropic Claude: reads photos you take of equipment labels and contractor bids. It reads documents only if our main AI provider is unavailable.
- Groq: a backup that may read labels, bids and documents when our other providers are unavailable.
Under our contracts, these providers never train their AI on your data. Reyn may use data with names, addresses and other identifying details removed to improve Reyn, including to train Reyn's own AI. Data we collected before November 18, 2026 is never used this way unless you agree. They may keep data for a limited time to watch for abuse, as their terms allow, then delete it.
AI never makes decisions about you on its own that have legal or similarly serious effects. Our AI providers are bound by contract to keep your data confidential and to use it only for the work we ask of them.
We use only Google's paid service, which doesn't use your data to improve Google's products. Ask Reyn tells you at the start of every chat that its answers come from AI.
7. Who else gets it
Only the companies that run parts of Reyn for us, and only what each one needs:
| Company | What it does for us |
|---|---|
| Supabase | Database, file storage and sign-in |
| Vercel | Hosts the site and app, and counts site visits without ad cookies |
| Google Gemini, Anthropic | AI, as described above |
| Resend | Sends our emails |
| Twilio | Sends our texts |
| Stripe | Handles agent payments |
| Google Maps | Address lookup and local pro listings |
| RentCast, HouseCanary | Public property records and home value estimates |
We also share information when the law requires it, to protect someone's safety, or when Reyn is sold or merged. In a sale, the buyer must keep this policy's promises.
8. What we don't do
- We don't sell personal information.
- We don't share it for targeted ads, and we don't use ad cookies. We honor Global Privacy Control signals.
- We don't give your information to a pro unless you ask us to contact them.
- If your home changes hands, your personal information never goes with it without your separate consent.
9. Calls, texts and emails
- We send messages about your account and home by email, text or call, as our Terms describe.
- We save a record of every consent: who agreed, when, how, and the exact words they saw.
- We text only between 9am and 8pm your time.
- Phone numbers and texting consent are never shared with anyone for marketing.
- Reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT to stop texts, or HELP for help. We honor opt-outs right away, and always within 10 business days.
- Once you opt out, your agent can't opt you back in.
10. How long we keep it
- We keep your data while your account is open.
- Delete your account in Settings and we remove it from our live systems within 30 days, and from backups within 90 days.
- If an agent's gift is never claimed, we delete that invite and its documents after 12 months.
- We keep payment records for 7 years because tax law requires it.
11. Your choices and rights
In Settings → Privacy you can download your data or delete your account. You can also email privacy@reynhome.app to see, correct or delete your information, or to object to how we use it. We'll answer within 45 days. If we say no, you can ask us to reconsider. We'll never treat you differently for using these rights. Depending on your state, you may have more rights under state law, and we'll honor them.
12. Security
We encrypt data in transit and at rest. We limit who on our team can see it, and our database keeps each account's data separate. No system is perfectly secure. If a breach affects your information, we'll tell you as the law requires.
13. Children
Reyn is for adults 18 and older. We don't knowingly collect information from anyone younger. If we learn we have, we'll delete it.
14. Where your data lives
In the United States.
15. Changes
We'll email you at least 30 days before a change that matters takes effect.
16. Contact
HouseOS, Inc., privacy@reynhome.app.