Legal

Terms of Service

Last updated November 18, 2026

1. Who we are

Reyn is run by HouseOS, Inc., a Delaware corporation ("Reyn," "we," "us"). These terms are an agreement between you and us. By creating an account or using Reyn, you agree to them and to our Privacy Policy.

2. Who can use Reyn

You must be 18 or older and live in the United States. You must own the home, or have the owner's permission to manage it in Reyn. Keep your sign-in private and tell us right away if someone else gets into your account.

3. Reyn is a gift from your agent

Your real-estate agent (or their brokerage) pays for your account. You never pay for a sponsored account.

  • What your agent can see: your home's details, systems and inspection findings, the documents they added when they set up your gift, your Home score in the reports they send you, when you last used Reyn, anything you choose to send them, and the taps you make to tell them about selling, buying or refinancing. Once their sponsorship ends, they no longer see your home's records.
  • What your agent can't see: your questions to Ask Reyn, documents you add yourself, and your account settings.
  • If the sponsorship ends: you keep your home record, your documents and the option to download everything. What stops is your agent's name on your screens and the reports and reminders that come from them. You have 60 days from the end of your agent's paid period to keep your plan, reminders, Home score, Ask Reyn and monthly home report, either by paying for Reyn yourself ($5 a month or $50 a year) or by being sponsored by another agent. After 60 days with neither, your home stays on Reyn as records only: you keep your home record, documents and history, and you can still view, download and add documents.
  • Paid extras: if we ever offer a paid add-on, we'll show you the price first, and we'll only charge you after you agree to it.

4. What Reyn does

Reyn keeps a record of your home and turns your inspection report into a plan. It reminds you when things are due, answers questions about your house, suggests pros and flags appliance recalls. Features change over time, and some may be added or removed.

5. Reyn is guidance, not advice. Every decision is yours.

Reyn helps you make sense of your home. It isn't a home inspector, contractor, engineer, appraiser, insurer, lender, lawyer, tax adviser or financial adviser. Nothing in Reyn is professional advice.

  • Your decisions are yours. You decide what to do with your home, and you're responsible for what you do, whether or not Reyn suggested it. Reyn's answers are suggestions, not instructions.
  • Repair, inspect or replace. Reyn weighs an item's age against its usual life, using what you or your agent gave it. That guidance can be wrong or out of date.
  • Home value estimates. Any home value Reyn shows is a computer estimate built from outside data.
    • It isn't an appraisal, an opinion of value or an offer, and it isn't binding on anyone.
    • Don't use it to price a sale, get a loan, appeal a tax bill, buy insurance or settle a legal matter.
    • For a real number, ask your agent or a licensed appraiser.
  • Money and law. Reyn can explain general ideas, like what refinancing is or what a permit covers. It won't tell you what to do about your own loan, taxes, insurance claim, contract or legal dispute. For those, talk to a licensed professional.
  • Your home score is an estimate, not a rating of your home's condition or value.
  • Safety work. Before any work on gas, electrical, roofing, structure or anything else that affects safety, check with a licensed professional and your local permit office. Reyn explaining a job doesn't make it safe for you to do.
  • Reyn doesn't watch your home in real time. If you smell gas, see smoke or sparks, or think there's carbon monoxide, get out and call 911 or your utility.
  • What we aren't responsible for. To the fullest extent the law allows, we aren't responsible for what happens when you act on something Reyn told you, or don't act.

6. Ask Reyn and AI

  • Answers come from AI, not a person. Ask Reyn uses AI from Google to read your documents and write answers. Anthropic's Claude reads photos you take of equipment labels and contractor bids. It reads documents only if our main AI provider is unavailable. AI makes mistakes, including confident ones, and can be out of date. Check any fact before you rely on it, especially about safety, codes, warranties or costs.
  • For your home only. Use Ask Reyn for questions about your home and owning it, and nothing else.
  • Don't misuse it. Don't use Ask Reyn to:
    • harm people, pets or property, or plan anything illegal
    • make fake documents, like permits, inspection reports, receipts or insurance claims
    • pretend to be a licensed pro, or impersonate anyone
    • screen, rank or decide about tenants, buyers, borrowers or anyone else
    • track or watch other people without their consent
    • get around its safety limits, or trick it into ignoring its rules
    • copy its answers to train other AI, or resell access to it
  • Our AI providers' rules apply. You also agree to follow Anthropic's Usage Policy and Google's Generative AI Prohibited Use Policy.
  • We may step in. We may limit, pause or turn off Ask Reyn for anyone who misuses it.

7. Pros

Reyn may show you pros your agent recommends, or local businesses from public listings.

  • We don't employ, license, insure or guarantee any pro.
  • Any work, price or contract is between you and the pro. We're not part of it.
  • Pros don't pay us to appear in Reyn.

8. Messages to your agent

When you tap "Thinking of selling," "buying" or "refinancing," or send your agent a question, Reyn passes it to your agent by email or text. Reyn never sends one of these unless you tap or type it.

9. Your content

You own what you add to Reyn, including documents, photos and notes. Documents your agent adds become part of your record too.

  • To run Reyn, you let us store, copy, process and show your content, and send it to the service providers listed in our Privacy Policy.
  • If you post a review or rating, or let us quote you, you give us a permanent, worldwide license to use it to promote Reyn, with your first name and last initial, without paying you. You can ask us to stop using it in new places.
  • We own data about how Reyn is used, and data with names and addresses removed. We may use it for any lawful purpose, including to train Reyn's own AI, and share it only in that form.
  • We don't sell your content.
  • You promise you have the right to add what you add, including permission from anyone in your photos, and that what you tell us is true.
  • We aren't responsible for content your agent or anyone else adds, or for what they tell you. We may remove content that breaks these terms.

10. Fair use

Don't:

  • break the law with Reyn
  • upload someone else's private information without permission
  • try to get into accounts or systems that aren't yours
  • copy, resell or reverse-engineer Reyn
  • use bots or scrapers to pull data from Reyn
  • use Reyn or anything in it to train your own or anyone else's AI, build a competing product, or compare products for a competitor
  • use Reyn to sell to, recruit or solicit other users or pros
  • collect personal information about other people from Reyn
  • suggest we endorse you or your business
  • upload anything harmful

11. Calls, texts and emails

  • About your account and home. By creating an account, you agree that Reyn, and companies working for us, may call or text the number you give us, including with automated technology. These messages cover your account, sign-in and security codes, your agent's gift, reminders, your home and these terms. They aren't sales calls, so they may reach you even if your number is on a federal or state Do-Not-Call list.
  • Email. By giving us your email, you agree to get notices from us by email instead of by mail. An emailed notice counts as written notice. We send reminders, monthly reports and news about Reyn by default, each with an unsubscribe link. Unsubscribing from news doesn't stop account or safety messages.
  • Texts that promote something. We send these only if you separately say yes. Saying yes isn't a condition of using Reyn.
  • Rates and stopping. Message and data rates may apply. Reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT to stop texts, or HELP for help. You can also tell us any other reasonable way. We may send one text confirming you've opted out.
  • Your number. You promise the number you give us is yours. Tell us if it changes, so we don't text someone else. Carriers aren't liable for late or lost messages.
  • Before you signed up. If your agent set up your gift, you may have heard from Reyn before you agreed to these terms. Section 17 covers disputes about those messages too.

12. Our property

Reyn's software, design and name belong to us. Feedback you send us is ours to use without owing you anything.

13. Ending your account, and changes to Reyn

You can delete your account anytime in Settings. We may suspend or close an account that breaks these terms. We may change, pause or stop any part of Reyn, and limit how much you can use features like Ask Reyn. If we shut Reyn down entirely, we'll give you at least 30 days' notice and a way to download your data.

14. No promises beyond these terms

Reyn is provided "as is" and "as available." To the fullest extent the law allows, we make no warranties, including that Reyn will be accurate, uninterrupted or without errors.

15. Limit on our liability

To the fullest extent the law allows, we aren't liable for indirect, incidental or consequential damages, or for lost profits or data. That includes losses from relying on Reyn's guidance, estimates or AI answers. Our total liability is capped at the greater of what you paid us in the 12 months before the claim, or $100. Some states don't allow these limits, so they may not all apply to you.

16. Your responsibility

Someone may make a claim against us because of how you used Reyn, content you added, your breaking these terms or the law, or someone using your sign-in. If that happens, you'll defend us and cover our reasonable costs, including legal fees.

17. Disputes and arbitration

Please read this section. It affects your rights.

  • Talk to us first. Send a written notice to legal@reynhome.app describing the problem and what you want. We'll both try in good faith to settle it for 60 days. Deadlines to file a claim pause during that time.
  • Arbitration, not court. If we can't settle it, one neutral arbitrator decides the dispute, not a judge or jury. This covers any dispute between you and Reyn, including disputes about messages we sent before you agreed to these terms.
    • The American Arbitration Association runs it under its consumer rules, and under its mass-arbitration rules when many similar claims are filed.
    • The Federal Arbitration Act applies.
    • Hearings are by video, or in person near where you live.
    • We'll pay the arbitration fees beyond what you'd pay to file in court.
  • One at a time. You and Reyn each bring claims only for yourselves. You both give up the right to a jury trial, and to bring or join a class, collective or representative action.
  • Exceptions. Either of us can take a claim to small-claims court, or go to court to stop misuse of intellectual property or to get an injunction.
  • Opting out. You can opt out of arbitration within 30 days of first agreeing to these terms. Email legal@reynhome.app with your name and address and say you're opting out.
  • One-year limit. Where the law allows, a claim must be filed within one year after it arises.
  • Law and courts. Washington law governs these terms. Anything not decided by arbitration goes to the state or federal courts in King County, Washington.

18. Changes

We'll email you at least 30 days before a change that matters takes effect. If you keep using Reyn after that, the new terms apply.

19. The rest

  • These terms and the Privacy Policy are the whole agreement.
  • If one part can't be enforced, the rest still stands.
  • We may transfer these terms if Reyn is sold or merged. You may not transfer them.
  • We're not responsible for delays caused by events outside our control.
  • Keep your own copies. Keep copies of documents that matter to you. To the extent the law allows, we aren't liable for lost or damaged data.
  • Other companies' services. Sign-in, maps, pros' websites and other outside services have their own terms. You use them at your own risk.
  • Rewards. If we offer rewards for referring someone, they have their own rules. They have no cash value unless we say so, and they can end at any time.
  • Export and sanctions. You may not use Reyn if you're on a U.S. sanctions list or in a sanctioned country.
  • California residents. You can reach the Complaint Assistance Unit of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

20. Contact

HouseOS, Inc., legal@reynhome.app.